Privacy Policy

Information we collect

• Account information. Your name, email address and sign-in details when you create an account.
• Project content. Plan sets and other files you upload, the project address, answers you give, and the energy models, results and reports we produce from them.
• Payment information. If you buy a paid service, our payment processor collects your card details. We receive only limited details such as the last four digits and billing ZIP code; we never see or store full card numbers.
• Usage information. Basic technical data such as IP address, browser type, pages visited and error logs, used to run and secure the service.

How we use it

• To prepare your Title 24 energy model, run compliance calculations and produce results and reports.
• To operate your account, provide support and send service messages about your projects.
• To keep the service secure, prevent abuse and fix problems.
• To improve the accuracy of the service. We use your project content to test and improve our own software. We do not sell your information, and we do not share it for cross-context behavioral advertising.

AI processing of your plans

To read plan sets and explain results, we send the relevant project content to an AI model provider (currently Anthropic or OpenAI). These providers process the content on our behalf to return a response. Under their commercial terms, they do not use it to train their models.

Who we share it with

We share information only with service providers that help us run Title 24 Studio, under contracts that limit their use of it to providing services to us:

• Clerk, for sign-in and account management.
• UploadThing, for storing uploaded files.
• Resend, for sending email about your projects.
• Anthropic and OpenAI, for AI processing as described above.
• Our hosting and payment providers.

When you ask us to, we also share project documents with the parties involved in your permit: the independent energy professional who reviews and signs your report, who sees your plans, model and results, the data registry where the report is registered, and the building department. We may also disclose information if the law requires it, or to protect the rights and safety of our users or others.

How long we keep it

We keep your account and projects while your account is open. Permit documents may need to stay available for your project's records, so we keep them until you delete the project or close your account. After deletion, copies may remain in backups for a limited time before they are overwritten.

Your choices and California privacy rights

You can delete a project at any time from your dashboard. If you live in California, the California Consumer Privacy Act gives you the right to know what personal information we collect, use and disclose; to request a copy of it; to correct it; to delete it; and to not be discriminated against for exercising these rights. To make a request, email support@title24studio.com. We will verify your request using the email address on your account.

Security

We use industry-standard measures, including encryption in transit, to protect your information. No system is perfectly secure, so please use a strong password and tell us promptly if you suspect unauthorized access to your account.

Children

Title 24 Studio is intended for adults and is not directed to children under 16. We do not knowingly collect their information.

Changes to this policy

If we make material changes, we will update the effective date above and let account holders know by email or in the app.

Contact

Questions about this policy? Email support@title24studio.com.